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Regulation of the Order Management System

§1. Preliminary provisions
  1. The Regulation defines the terms and conditions of agreements for the delivery of physical products, in particular the rights and obligations of the parties to the agreement, i.e. the Manufacturer and the Customer.
  2. Each Customer is required to read and accept the terms and conditions set out in the Regulations before concluding a Contract with the Manufacturer.
  3. The Manufacturer does not accept Orders from individuals or entrepreneurs who make purchases unrelated to their business activities.
§2. Definitions

The definitions used in the Terms and Conditions should be understood as follows:

  1. Manufacturer – RIVBIO sp. z o. o., ul. Marsz. J. Piłsudskiego 74/320, 50-020 Wrocław, NIP: 8971916088, registered in the VI Od. KRS in Wrocław under number 0001010713, share capital: PLN 5,000.
  2. Customer – an entrepreneur running a sole proprietorship, registered in the Central Register and Information on Economic Activity (CEIDG), making purchases related to their business activity, or a legal person who uses the services and functionality of the Website, in particular making purchases via the Order Management System.
  3. Website – an internet service operated by the Seller, available at: https://en.rivbio.com.
  4. Order Management System – an online system operated by the Manufacturer at https://en.rivbio.com/produkty, enabling orders to be placed.
  5. Product – a physical product available in the Order Management System range, which is the subject of the Agreement between the Customer and the Manufacturer.
  6. Digital environment – computer hardware, software, and network connections used by the Consumer to access or use digital content or digital services.
  7. Shopping cart – an element of the Order Management System software, where the Products selected by the Customer for ordering are visible, and where it is possible to determine and modify the Order details.
  8. Order form – a form available in the Order Management System enabling the placement of an Order, in particular by adding Products to the electronic shopping cart and specifying the terms of the distance contract, including the method of delivery and payment.
  9. Registration form – a form available in the Order Management System that allows you to create an account in the Order Management System.
  10. Account – an account in the Order Management System, which the Customer must create and which stores the data provided by the Customer and information about Orders placed by the Customer in the Order Management System.
  11. Order – a declaration of intent made by the Customer using the Order Form and aimed directly at concluding the Agreement.
  12. Agreement – an agreement concluded remotely with the Customer as part of an organized system for concluding remote agreements (Order Management System), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of remote communication up to and including the moment of conclusion of the agreement.
  13. The Regulation – these terms and conditions.
§3. Contact with the Manufacturer

  1. The Customer may contact the Manufacturer in particular:

    1. by email to: contact@rivbio.com

    2. in writing to the following address: RIVBIO sp. z o. o., ul. Marsz. J. Piłsudskiego 74/320, 50-020 Wrocław

    3. and also by phone at: 732 137 787 between 9am and 3pm on working days.

  2. Manufacturer’s bank account number: 37187010452078107542550001 .

§4. Customer's digital environment

  1. In order to use the Website and the Order Management System, including browsing the Manufacturer’s product range and placing orders, the following are required:

    1. a device with Internet access, an operating system, and a web browser that allows you to browse websites,

    2. a PDF, Word, and Excel file viewer,

    3. an active email address.

  2. The Manufacturer shall take technical and organizational measures to ensure that the Customer has secure access to the Website and the Order Management System, in particular measures preventing unauthorized persons from accessing and modifying personal data.

  3. The Customer is prohibited from providing unlawful content.

  4. The Manufacturer reserves the right to interrupt the operation of the Website, including the Order Management System, for technical reasons necessary for planned, ongoing server and software maintenance. In the event of a planned interruption, Customers will be clearly notified on the Website.

  5. To the fullest extent permitted by law, the Manufacturer shall not be liable for any disruptions, including interruptions in the functioning of the Website caused by force majeure, unlawful actions of third parties, or incompatibility with the computer hardware or software used by the Customer.

§5. Free digital services

  1. The Manufacturer uses the Website and the Store to provide paid Products, as well as free digital content and digital services.

  2. The following free digital content and services are available, among others:

    1. enabling the Customer to view the content and assortment on the Website and in the Order Management System and to use the content search engine (digital service),

    2. creating and maintaining an Account in the Order Management System (digital service),

    3. enabling the Customer to place an Order in the Order Management System after prior registration (digital service),

  3. The agreement for maintaining an Account in the Order Management System, is concluded for an indefinite period and may be terminated at any time with immediate effect. The Agreement for maintaining an Account in the Order Management System, may be terminated by deleting the Account after logging in to the Account. The Customer may also terminate the Agreement by sending a relevant request to the Seller by email or in writing to the address provided in §3 of the Regulation.

§6. Creating an Account in the Order Management System
  1. Creating an account in the Order Management System is free of charge.
  2. In order to create an Account in the store, you must complete the Registration Form.
  3. The Account remains inactive until the Manufacturer verifies the data provided in the Registration Form. The Customer will be notified of the activation of the account by email to the address provided in the Registration Form.
  4. The Manufacturer may refuse to activate the account if it finds that the data provided in the Registration Form is false.
  5. Logging into the Account is done by entering the login and password established in the Registration Form.
  6. The Customer may delete the Account at any time, without giving any reason and without incurring any fees, using the Account functionality or by sending a relevant request to the Manufacturer, in particular by e-mail or in writing to the address provided in §3.
§7. Ordering Policy

  1. Orders in the Order Management System can be placed 24 hours a day, every day of the year.

  2. Browsing Products in the Order Management System does not require creating an Account.

  3. Placing orders by the Customer for Products available in the Order Management System is possible after creating an Account in accordance with the instructions contained in §6 of the Regulation and its activation by the Manufacturer.

  4. In order to place an Order, you must:

    1. log in to the Order Management System,

    2. select the Product that is the subject of the Order, and then click the “Add to cart” button,

    3. go to the cart and click “Proceed to payment”,

    4. select one of the available payment methods, accept the terms and conditions, and click the “Place order” button,

    5. accept this Regulation,

    6. make the payment if you have selected prepayment as your payment method.

  5. The manufacturer reserves the right to restrict certain forms of payment (in particular deferred payment) depending on the positive verification of the Customer’s payment capacity.

  6. Upon confirmation by the Customer of the order by clicking the “Place order” button, a Contract is concluded between the Customer and the Manufacturer.

  7. The Customer will receive, at the e-mail address provided in the order, confirmation of the conclusion of the contract and a link to the content of this Regulation.

§8. Prices and available delivery and payment methods

  1. Product prices are specified in their descriptions available in the Order Management System.

  2. All prices are expressed in Euro and are net prices, which is clearly stated on the Product page.

  3. The price binding for the parties to the transaction is the price of the Product plus VAT, as displayed at the time the Customer places the Order in accordance with the procedure described in §7 of the Regulation.

  4. The Manufacturer reserves the right to adjust prices individually on the basis of automated decision-making. Price adjustments may also refer to the granting of discounts depending on the order amount and the number of transactions concluded in the past with a given Customer.

  5. The total amount to be paid by the Customer consists of the price of the Product and the cost of delivery, which the Customer is informed about on the pages of the Electronic Ordering System when placing the Order, including at the moment of expressing their will to enter into the Agreement.

  6. The Customer may use the following methods of delivery or collection of the ordered Products:

    1. courier delivery,

    2. personal collection,

    3. delivery by the Manufacturer’s transport system.

  7. The Customer may pay for their order by making a transfer to the Manufacturer’s account.

  8. Detailed information on the available payment methods for individual Products can be found in the Order Form.

  9. By entering into a Contract with the Manufacturer, the Customer agrees to receive invoices and corrections thereto by email to the email address provided in the Order Form or in an email sent to the Manufacturer.

§9. Complaint
  1. The Manufacturer is obliged to provide the Customer with a Product or Digital Service in accordance with the contract (so-called consumer warranty).
  2. If the Customer finds a non-compliance with the contract, they should inform the Manufacturer about it, specifying their claim related to the non-compliance (submitting a complaint).
  3. The Customer submits a complaint in writing or by email to the address provided in §3 of the Regulation.
  4. The complaint should contain the Customer’s identification details, a description of the subject of the complaint, and the related demands. In the event of incomplete information, the Manufacturer shall request the Customer to supplement it within 14 days of receiving the request, with the instruction that failure to supplement the deficiencies within the specified time limit will result in the complaint being left unconsidered.
  5. The deadline for the Manufacturer to consider a complaint is 14 days from the date of a correctly submitted complaint to the Manufacturer.
  6. If the Manufacturer does not respond to a correctly submitted complaint within the above-mentioned period, the complaint shall be deemed accepted by the Manufacturer.
  7. In the event of a complaint being accepted, the Manufacturer undertakes to deliver the ordered Product free of defects or to refund all payments received to the Customer’s account no later than 14 days from the date on which the complaint was accepted.
§10. Right to withdraw from the contract

  1. The products available in the Order Management System are manufactured to the Customer’s individual order, and their manufacture begins at the moment the Order is placed. For this reason, the Customer does not have the right to withdraw from a distance contract. The Customer is obliged to pay the fee indicated in the order summary.

§11. Out-of-court dispute resolution methods
  1. The manufacturer agrees to submit any disputes arising in connection with distance contracts to mediation. The details will be determined by the parties to the dispute.
  2. If the mediation proceedings are unsuccessful or the parties decide not to pursue them, the court competent to settle any disputes related to such an agreement shall be the court competent for the Manufacturer’s registered office.
§12. Copyright
  1. The digital content available on the Website, as well as the materials included in the Digital Products and Services, are works protected by copyright, and these rights are vested in the Manufacturer or persons cooperating with the Manufacturer who have granted the Manufacturer the relevant licenses.
  2. The Customer may use the above-mentioned content on the basis of permitted private use. This means that the Customer and users of the Website may use them only for their own needs related to their business, research and development, and other activities in which the Manufacturer’s Products are used.
  3. Customers interested in wider use of the above-mentioned content should contact the Seller and enter into individual negotiations.
  4. Unauthorized distribution of the above-mentioned content may result in civil and criminal liability.
§13. Personal data and Cookies

  1. The rules for processing personal data and using cookies are described in the Privacy and Cookie Policy available at https://en.rivbio.com/privacy-and-cookie-policy.

§14. Final provisions
  1. Agreements concluded by the Manufacturer are concluded in Polish.
  2. The Manufacturer reserves the right to amend the Regulation for important reasons, i.e.: changes in legal regulations, changes in payment and delivery methods, to the extent that these changes affect the implementation of the provisions of this Regulation. The changes shall take effect on the date of publication of the new Regulation. The changes do not apply to contracts concluded before the amendments to the Regulation were introduced.
  3. In matters not covered by this Regulation, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Law on Entrepreneurs; the Act on the provision of electronic services, the General Data Protection Regulation (GDPR) and the Act on the protection of personal data.
  4. The Regulation applies to contracts concluded from May 1, 2025.
  5. If a separate agreement for the sale of Products has been concluded with the Customer, the provisions of such agreement shall take precedence over the provisions of this Regulation. In such a case, the Order Management System shall be used to place Orders under a separately concluded agreement.